Profitable and Consistent Revenue Streams

By incorporating AIG₁-backed extended service agreements (ESAs), you add new recurring revenue streams to your business model. Including coverage options at the point of sale increases the perceived value of your service and creates the opportunity for future income.

Greater Competitiveness

Offering comprehensive parts and labor coverage is a competitive advantage for your business. Consumer surveys consistently cite that homeowners expect long-term, comprehensive cost-of-ownership solutions. Provide robust protection options to meet consumer demand.

How It Works: Simple, Seamless and Profitable

IWS is the turnkey solution that takes the guesswork out of selling labor coverage programs. Here’s how the process works:

Easy Onboarding and Training

We ensure that your team is fully equipped to offer coverage without confusion. With IWS, the process is simple. Once enrolled, you’ll have access to the full suite of resources, including training and marketing materials to integrate protection offerings into your business strategy.

Include ESA Options at the Point of Sale

It’s critically important to include labor protection as a standard feature of your proposal. We provide you with customized marketing materials to clearly communicate coverage benefits. Labor protection plans are the cornerstone of the customer for life strategy.

Maintain Customer Lifetime Value

Warranty coverage is a core strategy for staying connected to customers throughout the buying journey. Protection programs drive the highest response rates due to their natural alignment with customer behavior.By offering peace of mind with labor protection, your customers know they can rely on you for all their future HVAC needs.

Offer coverage within strategic engagement

• New installs
• Service events
• Preventative maintenance events
• Outbound engagement – new and existing customers
• CSR team – inbound tool
• Claims – repair/replace optionality

Efficient Program Administration

The integrated full-service solution platform streamlines your warranty engagement and processing. The single point of contact approach ensures that your team can focus on the job, not managing the complexities of ESA administration.

Own your future with ESA solutions!

Unlock the Full Potential of Your Brand

At Integrated Warranty Solutions (IWS), we strengthen your entire business strategy. Our expertly designed protection plans are built to elevate the customer experience, minimize risk, and drive long-term growth across the product’s life cycle.

Your competitive edge with IWS includes:

• Brand Protection – Elevate the consumer experience and boost retention
• Risk Mitigation – Backed by AIG for secure, reliable underwriting
• Revenue Expansion – Open new touch-points throughout the product life cycle
• Lead Generation – Differentiate your products and drive market interest

Custom Comprehensive Coverage

IWS’s integrated platform includes customizable ESA options covering parts and labor, providing customers with a complete protection solution. When homeowners understand the value of all-encompassing coverage, they’re more likely to choose your company.

Increased Customer Retention

Bundling labor coverage with the manufacturer’s parts warranty provides your customers with peace of mind, which creates a sense of trust and loyalty toward you as their dealer.

By including an ESA, the customer gains long-term protection. This helps build a lasting relationship beyond the initial installation. Providing this necessary layer of protection creates stronger customer loyalty, translating into more referrals and repeat business.